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Coach Japan- Improved Customer Service through Specialization
19, March 2009
Coach Japan, the Japanese arm of American Luxury luggage maker Coach, has announced it will implement a qualifications testing system for staff beginning April 18th, in an effort to improve customer service levels. Two types of qualification tests will be implemented for "leather specialists" and "repair specialists".
Leather specialists will possess special knowledge concerning product materials and the products themselves. Repair specialists will possess special knowledge concerning manufacturing processes and product repairs. Coach Japan plans to utilize this system to offer better service to customers through more knowledgeable store staff.
September 19, 2009 Yahoo Japan News
