Department stores are rejuvenating their customer base for what they call “Gaisho” services for the wealthy. At the Isetan Shinjuku main store, the amount of purchases by Gaisho customers 44 years old and younger expanded fivefold before the Covid-19 disaster. At Daimaru Matsuzakaya Department Store, 60% of Gaisho members via the newly established online counter […]

Japanese consumers are increasingly interested in beauty, influenced by their life with face masks for the Covid-19 disaster, and are increasingly choosing hair care products that emphasize functionality. Drugstores’ best-selling shelves are lined with high-priced shampoos featuring plant-derived and hair-beautifying ingredients. The selling price of hair care products has risen over the past five years. […]

The recovery of the performance of department store companies is evident. The five major department store operators announced that their August same-store sales increased by 20-40% y/y. Although the seventh wave of COVID-19 infections has had an impact on the number of customers who visited their stores, the increase in sales per customer due to […]

LVMH’s first-half profit grew at the fastest rate since 2011 as Japan and Europe joined a luxury industry recovery led by China, showing double-digit sales increases in the second quarter. (source) https://www.japantimes.co.jp/news/2017/07/27/business/corporate-business/lmvh-profit-jumps-japan-europe-join-china-luxury-rebound/

Department store sales in Japan rose moderately in 2021 from the previous year to some ¥4.4 trillion but stayed below the level seen before the outbreak of COVID-19, sources said Saturday. Sales went up by about ¥200 billion from ¥4.2 trillion marked in 2020, when department stores were forced to close for a long period […]